The Ivy Black Agency

I provide virtual assistant services to help you manage your business efficiently.

Administrative support

• Email Management: Sorting, prioritizing, and responding to emails.
• Calendar Management: Scheduling appointments, meetings, and events.
• Data Entry: Inputting and organizing data into spreadsheets, databases, or CRM systems.
• Document Preparation: Creating, editing, and formatting documents, presentations, and reports.
• Travel Planning: Booking flights, accommodations, and organizing travel itineraries.
• Customer Support: Handling customer inquiries, complaints, and support tickets.
• File Management: Organizing and managing digital files and folders.
• Research: Conducting online research for various business needs.

Customer Support

• Phone Support: Handling inbound and outbound calls, including customer inquiries and support.
• Live Chat Support: Managing live chat on websites or social media.
• Order Processing: Handling orders, returns, and customer follow-ups.
• Help Desk Management: Managing support tickets and resolving customer issues.

I offer business consulting services to help you grow and succeed.

Business Consulting & Support

• Strategic Business Planning: Developing long-term business strategies and plans.
• Market Entry Strategy: Assisting new businesses in entering the market effectively.
• Operational Support: Offering guidance on business operations, processes, and management.
• Virtual Assistant Services: Providing administrative support for businesses, including scheduling, email management, and customer service.